FAQs

General Questions

If you're thinking about having a new backyard built, or if you have any general questions about our services, we'd be more than happy to help. We've answered the most frequently asked questions below.

  • What inspired you to start your business?

    What started as a design project in the CEO's own backyard has now become a professional company. Matthew wanted to provide a beautiful outdoor living space for people in their own backyard. He wanted to bring the outdoors closer to home for people and create a place for them to relax and enjoy nature.

  • What services do you provide?

    We provide a variety of services to help people create their own backyard oasis. We can design and build custom backyards, decks, patios, pergolas, and more. We also offer pool maintenance services.

  • What are your most popular services?

    Our most popular services are custom backyard design and construction, deck and patio design, and pergola design and construction.

  • What are your favorite projects?

    Our favorite projects are the ones where we get to be creative and really transform a backyard into a beautiful and relaxing space.

  • What is your process for designing and building a custom backyard oasis?

    The first step is to schedule a free consultation. During the consultation, we will discuss your vision for your backyard oasis and take measurements of your space. We will then create a custom design based on your specific needs and wants. Once the design is finalized, we will provide you with a detailed estimate of the project. Once you approve the estimate, we will schedule a time to begin construction. Depending on the size and complexity of the project, construction typically takes 2-4 weeks.

  • What are your qualifications?

    We are a team of experienced professionals who are passionate about creating beautiful outdoor spaces. We are licensed and insured, and all of our work is guaranteed.

  • What are your office hours?

    Our office hours are Monday-Friday, 8:00am-5:00pm. We are also available by appointment.

  • Where are you located?

    We are located in Texas.

Service Questions

We have answered common questions related to our services. Please review these to see if your question is covered. If you have any further questions, please use our contact us form to get in touch with us.

  • Is your company licensed and insured?

    Yes, we are licensed by the state of Texas and we carry full insurance coverage.

  • What type of services do you provide?

    We provide a variety of services including backyard construction, deck construction, patio construction, outdoor kitchen construction, pergola and gazebo construction, and more.

  • What is the process for having a backyard built?

    The first step is to schedule a free consultation with one of our design specialists. During the consultation, we will discuss your vision for your backyard plan and answer any questions you may have. We will then provide you with a proposal outlining the scope of work and estimated cost. Once you have approved the proposal, we will schedule a time for our crew to come out and begin construction. We typically complete most projects within 2-3 weeks.

  • What are your payment terms?

    We require a 50% deposit to begin work on your project. The remaining balance is due upon completion. We accept cash, check, or credit card payments.

  • Do you offer financing?

    Yes, we offer several financing options to qualified applicants.

  • What is your warranty?

    We offer a 1-year warranty on all of our workmanship.

  • What are your hours of operation?

    We are open Monday-Friday from 8:00am to 5:00pm. We are also available by appointment on weekends.

  • What is the best way to contact your company?

    You can reach us by phone or by email at info@texaspremieroasis.com.

Payment Questions

We have attempted to answer common questions related to payment. You can also choose to explore additional questions to learn more about payment.

  • How much do your services cost?

    Our services are very affordable and start low for a basic backyard makeover. We offer a variety of services to meet your needs and budget.

  • What forms of payment do you accept?

    We accept cash, check, money order, and all major credit cards.

  • What is your payment policy?

    All payments are due at the time of service. We may offer financing or payment plans if you're eligible.

  • What if I need to cancel or reschedule my appointment?

    We understand that life happens and sometimes appointments need to be rescheduled. We kindly ask that you provide us with at least 24 hours notice if you need to cancel or reschedule your appointment.

  • Do you offer any discounts or promotions?

    We occasionally offer discounts and promotions. Please inquire about current offers when scheduling your appointment.

  • Are your services guaranteed?

    We take pride in our work and stand behind our services. If you are not satisfied with our work, please contact us so we can make it right.

  • How will my payment information be stored?

    Your payment information is stored in our secure database and is only used to process payments and orders. We do not store payment information on our servers.

  • How do I update my payment information?

    You can update your payment information by logging into your account and going to the "Payment" section. From there, you can add, edit, or delete your payment methods.

  • I'm having trouble with my payment. What should I do?

    If you're having trouble with your payment, please contact our support team for assistance.

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